Online Now
9/12
6 in chat · 3 available
Active Chats
6
right now
Today Chats
187
↑ +12 vs yesterday
Avg Total /hr
3.4
Chat + Unit
Avg AHT
7:22
thr: 8:00
In Chat
Available · Away · Offline
Supervisors
4/4
All online
Total Online
38/44
Active Chats
22
Avg Total /hr
3.3
AHT Alerts
6
across 2 teams
Supervisor Teams
J.P.
J.P.
6In Chat
187Chats
143Units
3.4Tot/hr
7:22AHT
R.C.
R.C.
7In Chat
204Chats
158Units
3.7Tot/hr
6:50AHT
M.T.
M.T.
6In Chat
168Chats
121Units
2.9Tot/hr
8:44AHT
L.G.
L.G.
3In Chat
165Chats
130Units
3.2Tot/hr
7:10AHT
All Agents — Across All Teams
| Agent | Supervisor | Status | Prod Hrs | Chats | Units | Return | Chat/hr | Unit/hr | Total/hr | Avg AHT |
|---|
Managers
3/3
Total Online
127/148
Active Chats
68
Org Total /hr
3.2
AHT Alerts
14
4 teams
Managers
A.R.
A.R.
22In Chat
724Chats
552Units
3.3Tot/hr
7:32AHT
D.S.
D.S.
18In Chat
534Chats
392Units
3.4Tot/hr
7:04AHT
K.M.
K.M.
28In Chat
530Chats
388Units
3.1Tot/hr
7:48AHT
All Agents — Organisation-Wide
| Agent | Supervisor | Status | Prod Hrs | Chats | Units | Return | Chat/hr | Unit/hr | Total/hr | Avg AHT |
|---|